Why am I receiving a new Credit Card?
Your bank is changing the credit card processor to better serve your needs. This change requires that a new card with a new number to be issued.
When will this change take place?
Your existing credit card will be active though September 18th. Beginning September 19th you will need to use your new card with the new card number.
Will my interest rate change as part of this conversion and card issuance?
No. Your interest rate and other terms in your account will not be changing.
What is the new website I use to access my card?
Your account will need to be re-enroll for online access at www.business.cardservices.bank for business accounts and www.consumer.cardservices.bank for consumer accounts. After 09/19/2022,www.goldcircuit.cardmanager.com will no longer be active.
Is my new card contactless?
Your new card will include the latest chip technology including support for contactless transactions.
What is the phone number I can call for customer support?
Beginning September 19th, please call 888-999-3340 (toll free U.S.) or 531-233-6621(International) for balance inquiries, payment information, transaction history, statement requests or to dispute a charge. Our Business Development Team is also always here to help: 877-695-8239 or businessdevelopment@chesbank.com
Will I have a new PIN number so I can access cash with my new credit card?
You may select your unique PIN by calling the number on the activation label and choosing the correct option.
My existing card does not expire for quite a while; can I continue using my existing card until expiration?
No. Your existing card will not work after 09/19/2022. Instructions will come with your new card to ensure it is ready to use on or after 09/19/2022.
My account has multiple cardholders, but I only received one card in the mail. Will I receive new cards for all users on my account?
Yes, as a security feature, all cards being issued with this conversion will have a unique number and will arrive separately. However, you will continue to receive only one billing statement, regardless of the number of cards on the account.
What do I need to do if I have preauthorized or recurring payments that are tied to my existing bank Credit Card?
To ensure there is no interruption with recurring or preauthorized payments (such as monthly utility bills, insurance payments, club dues, etc.) contact the merchant by 09/19/2022 with your new card number and expiration date.
Will I need to send my payment to a new location after September 19th?
The new address will be included on the statement. If you pay this bill through online bill payment, you will need to update the mailing address to Card Services, P.O. Box 2711, Omaha, NE 68103-2711 after 09/19/2022, to ensure that your payment reaches the processor by your due date. If you pay this bill by check include your payment stub with your check and mail to Card Services, P.O. Box 2711, Omaha, NE 68103-2711.
I set-up my to pay my Credit Card payment monthly as an automatic ACH transfer, payroll deduction, or recurring transfer. Do I have to make any changes?
To ensure there is no interruption in automated payments, contact the provider of this service (i.e., another bank or bill pay service) by 09/19/2022, with your new card number and payment address Card Services, P.O. Box 2711, Omaha, NE 68103-2711.
Will my previous card history transfer to my new card so that I have access to the information if needed?
Your previous card history will be retained for customer service inquiries only. However, you will not be able to access statements/history online after 09/19/2022, so we recommend you save the statements to your computer or print hard copies before this date.
Will the fraud security alert phone number change?
Yes, the new number will be 833-763-2013. This is the number that will appear on your caller ID if we need to contact you regarding possible fraud activity involving your account.
Will I need to add my new card to my Mobile Wallet?
Your new card will need to be re-enrolled in any mobile wallets in which you are currently enrolled.
Is there an app where I can access my account?
Yes, you and your employees will be able to manage your new cards through an app called CardValet, available in the Google Play Store and App Store.